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HPE HU4A4A5 5 year(s)
SKU
HU4A4A5#ZSA
- The Customer must register for an HPE InfoSight account, where available, and associate applicable HPE Storage products
- The Customer and related parties must maintain relevant install base data, such as contact information and service / delivery address. When such information must be withheld or occluded (such as for security reasons), support and service capabilities will be limited
- The Customer and related parties must communicate information about the array, shelves, and any associated hardware and software. Timely, accurate, and complete information is critical to proper support
- The Customer and related parties must maintain a supportable configuration, including software and hardware; these include drives, solid‐state drives (SSDs), and cards. Any unsupported, third-party, or unofficial market components found with the HPE Storage product will void the supportability and any obligations for support. Support may resume when the HPE product is returned to its covered configuration. Supportability can be reestablished if the configuration is restored. Options include restoring components originally in the array/shelf or purchasing new, supported components and using those in the array/shelf
- Movement or repurposing of hardware between compatible and eligible arrays should be confirmed with the relevant account team and HPE Services Storage Support to avoid getting to an unsupported configuration. Any unsupported configuration is ineligible for support, including downloads, until it has been restored to a supported configuration
- The Customer acknowledges that when renewing HPE Tech Care Services, the mandatory HPE Alletra SaaS component also needs to be renewed for continued support and service
Category: Warranty & Support Extensions
| SKU | HU4A4A5#ZSA |
|---|---|
| Manufacturer | HPE |
| Availability | Out of Stock |
This addendum to the HPE Tech Care Service data sheet describes the HPE Tech Care Service when purchased for select HPE Storage products. It describes service features as delivered by the HPE Services Storage Support. The Customer must purchase HPE Tech Care Service on eligible HPE storage products.
| Features | |
|---|---|
| Service type | Complete Care |
| Number of years | 5 year(s) |
| Service time (hours x days) | 24x7 |
| On-site support | Yes |
| Technical details | |
|---|---|
| Number of years | 5 year(s) |
| Service time (hours x days) | 24x7 |
| On-site support | Yes |